Key pointers to giving effective feedback
1) Don't generalise: be descriptive and use facts
2) Don't use labels or judge: Describe the behaviour 3) Don't exaggerate: Be exact 4) Be sure about what you say. POINTERS INDIRECTLY RELATED TO GIVING FEEDBACK: Regardless of what we discovered, we understand and truly believe that everyone did the best they could, given what they knew at the time, their skills and abilities, the resources, availability, time and the situation at hand. Focus on future outcome, what went well and how do we keep it up? What went badly and how should we correct it? If your manager ask you to find out who is to blame, you will tell your manager that if you do that you will lose trust with your team. How about I find out what went wrong and how as a team we could improve? Psychological safety is the way to get the team to become high performance. High trustworthiness and trust coupled with moderate to high performance is good for organizations.